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Returns

We are here to answer all your returns questions! But first, please look below to find all our information on this process.

RETURNS POLICY

Policy:

Struggling to feel the difference our perfectly fitting swimsuits make? We want you to fall in love with your new Nip Tuck swimwear. If you wish to return your purchase, we offer you either a:

  • 110% Store Credit (no expiration) OR
  • Full refund*


*Returns exclude shipping charges. We are unable to refund these costs.

If your swimwear fits the following criteria, it is eligible for a return:

  • Full priced (not marked with ‘FINAL SALE’)*
  • Recent orders within the last 30 days.
  • In original condition, un-worn and un-washed with tags and hygiene label attached.


PLEASE NOTE : Items marked as ‘FINAL SALE’ will not be accepted for a return.

Items obtained using a discount code or temporary promotion can be returned through the online returns portal.

Faulty Product:

Oh no! Whilst this situation is unlikely, it can happen! Please email info@niptuckswim.com as soon as possible so our customer support team can help you reach a resolution. This email must include:

  • Your order number.
  • Your style number.
  • 2 images (minimum) of the faulty item.


Discounts and Promotions:

Please be aware that sale items with ‘FINAL SALE’ in the title are not eligible for a return.

Items acquired using a discount code will be accepted for returns through the online portal.

Purchases made prior to an item going on sale are non-negotiable for a refund percentage once the sale of this item begins.

 

RETURNS PRICING AND PROCEDURES

Returns pricing Australia:

We offer FREE returns for all Australian orders.


To return your products in Australia:

1. Use the link below to submit a returns request*
2. Upon approval of your request*, you will receive an email containing instructions for you to carry out your return. Follow these instructions to create a shipping label with Australia Post.
3. Download and print your return label. Tape this securely to your parcel. Do not obstruct the barcode.
4. Prepare to ship your products by packing them in postal standard packaging.
5. Take your parcel to your nearest Australia Post office as soon as possible.

 

*Please allow up to 2 business days for your request to be approved.

Returns pricing New Zealand & Rest of World:

Nip Tuck Swim are not liable for the cost of return shipping for any customer located outside of Australia. We suggest using your own national postal service for the most cost-effective delivery option.

If you require further advice on how to ship a return from your country, please send an email to info@niptuckswim.com

To return your products in New Zealand & Rest of World:

1. Use the link below to submit your returns request*
2. Return your products using postal standard packaging.
3. Deliver your parcel to your nearest Post Office as soon as possible.

Please allow at least 2 business days for your request to be approved.

 

 

*Please allow up to 2 business days for your returns request to be approved.
We recommend sending your package via a registered postal service or express postage to ensure tracking is available. Nip Tuck Swim do not assume responsibility for lost packages. If tracking is available on your package, please send an email to our customer support team and provide us with your tracking information.

Processing timeframes:

Your refund or store credit can take up to 4-6 business days to be processed once we have received your return. Banks and payment services (such as Paypal and Afterpay) may take up to 5-10 business days to clear funds into your account.

Got a question?
Contact us at info@niptuckswim.com and our customer support team will assist you from here.

With love,
The Nip Tuck Swim Team
xx